Help center
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Product Info
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Check out our full size guide here.
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Absolutely! We're firmly committed to being vegan and cruelty-free. This ensures that we never test on animals, refrain from using animal-derived ingredients, and only collaborate with suppliers who share our compassionate ethos.
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Yes. With mindful application and gentle removal, Veloura Nails press-on nails can be worn multiple times. Store each set carefully between wears to help preserve its shape and finish. ♻️
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- Handmade Artistry: Our nails are meticulously handcrafted by elite nail artists, offering salon-level sophistication and quality without the time and costs of a salon visit.
- Exquisite Designs: Our creations stem from original ideas, combining both modern trends and timeless elegance.
- Quality Material: We utilize only premium materials, ensuring longevity and a chip-resistant experience.
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Yes, we do. We offer a customization service that allows you to personalize selected press-on nail designs. Please contact our customer service team to discuss your requirements before placing an order.
Shipping & Delivery
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Veloura Nails ships to customers around the world. Review our Shipping Policy for available destinations and estimated delivery times.
If your country or region is not listed, contact our customer service team before placing an order.
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Please allow 2–5 business days for us to prepare your order before shipping. Weekends and public holidays are not included.
Shipping costs and estimated delivery times are shown at checkout. Free standard shipping is available on orders over $59 USD; express shipping is charged separately. Once your order ships, we'll email you a tracking number.
Review our Shipping Policy for full details.
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Yes. Free standard shipping is available on orders over $59 USD. Express shipping is charged separately.
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We're sorry to hear your tracking isn't updating. Occasionally, carriers may take 1-2 business days to update shipment statuses. If you're still facing issues a few days after receiving your tracking number, please contact us with your order details. We're here to help!
Returns & Exchanges
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For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.
We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
Please check our Returns & Exchanges Policy for details.
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If you receive a faulty or incorrect item, contact us at hello@velouranails.com within 7 days of delivery. Our team will review the issue and help with the next steps.
Payments & Safety
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We accept payments from major credit card companies including Visa, Mastercard, American Express, Union Pay, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay.
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For more insight, you may also want to read our Terms of Service or Privacy Statement.