Help center
Frequently asked questions
Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here
Product Info
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Check out our full size guide here.
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Absolutely! We're firmly committed to being vegan and cruelty-free. This ensures that we never test on animals, refrain from using animal-derived ingredients, and only collaborate with suppliers who share our compassionate ethos.
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Certainly! Our handcrafted nails aren't just a one-time affair. Infused with our brand's dedication to quality and originality, Veloura press-on nails are designed for the modern individual who seeks bothstyleandsustainability. With mindful application and gentle removal, you can dance with these jewelsmultiple times, making every ensemble an encore of elegance. Experience beauty, reimagined and reusable, with Velouranails. ♻️
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- Handmade Artistry: Our nail is meticulously handcrafted by elite nail artists, offering salon-level sophistication and quality without the time and costs of a salon visit.
- Exquisite Designs: Our creations stem from original ideas, combining both modern trends and timeless elegance.
- Quality Material: We utilize only premium materials, ensuring longevity and a chip-resistant experience.
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Yes we do. We offers an exclusive customization service that allows you to add a personal touch to our existing range of exquisite press on nails. By consulting with our dedicated customer service team, you can fine-tune the details of your chosen design to match your unique style preferences. Please engage with our customer service to discuss your custom requirements before placing an order, ensuring a creation that's perfectly tailored to you.
Shipping & Delivery
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At Velouranails, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world.
Explore our comprehensive shipping destinations list here.
Don't see your country or region? Don't hesitate to touch base, and we'll see how we can make it work for you.
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Every Velouranails nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 2-5 business days for our dedicated artists to craft your perfect set.
Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your Ersa package begins its journey to you, you'll receive an email with a tracking number to chart its progress.
Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout.We're thrilled to offer complimentary shipping on all orders exceeding $79 USD.
Here are the full details of our Shipping Policy.
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Yes, we're thrilled to offer complimentary shipping on all orders exceeding $79 USD.
See how close you are to unlocking free shipping in your cart overview.
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We're sorry to hear your tracking isn't updating. Occasionally, carriers may take 1-2 business days to update shipment statuses. If you're still facing issues a few days after receiving your tracking number, please contact us with your order details. We're here to help!
Returns & Exchanges
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For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.
We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓
Please check our Returns & Exchanges Policy for details.
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While rare, if you happen to receive a faulty item or if there's an oversight on our part, please reach out to us immediately.
Don't hesitate to contact us at info@velouranails.com. We are here to help you throughout the return process.
We promise to address such issues with urgency and care, handling them on a case-by-case basis to ensure your complete satisfaction.
Payments & Safety
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We accept payments from major credit card companies including Visa, Mastercard, American Express, Union Pay, Bancontact, iDEAL, Shop Pay, Apple Pay and Google Pay.
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For more insight, you may also want to read our Terms of Service or Privacy Statement.