RETURN & EXCHANGE POLICY

Our Dedication

At Veloura Nails, we're committed to ensuring every customer's experience is as radiant and flawless as our nails. Need help? 👋🏼 Reach out to us at hello@velouranails.com

Returns & Exchanges

For hygiene reasons, we are unable to process exchanges or issue refunds for situations where you have simply changed your mind or wish to request a different style or size.

We kindly advise you to thoroughly review your order and choose your size according to our size guide before completing your purchase. Your understanding of this matter is greatly appreciated. We value the trust you place in us, and we prioritize your health and safety above all. 💓

Faulty Items

While rare, if you happen to receive a faulty item or notice an oversight on our part, please don’t hesitate to reach out to us — we’re here to help. Simply contact us at hello@velouranails.com within 7 days of receiving your order, and our team will carefully review the situation.

We truly value your experience and will handle each case with care and attention, working toward a thoughtful solution to ensure you feel fully supported. Thank you so much for your understanding and trust.

Size Correction Policy

At Veloura Nails, we craft each set of custom press-on nails by hand, tailored to your unique size specifications. We understand that selecting the perfect fit can be tricky sometimes.

If you receive your order and find that the nail size is not a match for your needs, we’re here to help! You can place a new order with the correct measurements, and we’ll offer an exclusive 10% discount to cover part of the reorder cost.

To claim this discount and get guidance on confirming your accurate nail sizes, please reach out to our customer support team at hello@velouranails.com at your earliest convenience. Our team is ready to assist you with the reorder process and ensure your next set of nails fits flawlessly.

EU Right of Withdrawal Policy

If your order is shipped to a country within the European Union, you may have the right to withdraw from an eligible online purchase within 14 days of receiving your order.

Certain items or situations may not be eligible for withdrawal, cancellation, return, or refund, including custom-made items, hygiene-sealed packages that have been opened or tampered with, and used, damaged, or incomplete items.

For full details, including eligibility, required proof, return shipping costs, and refund processing, please review our EU Withdrawal Policy here: